How can we
help?

Use Sign in with Apple or Continue with email on the welcome screen. That creates or restores your online community account. If you only want the local workspace, choose Continue on this device.

Those tabs are part of the online community and need an Apple or email-backed account. The Memories tab stays available in Guest mode. Sign in from any locked tab to unlock the community. If you use email, contact support if you cannot sign in or need to reset your password.

Open Me → Delete online account, tap Delete account, then confirm Permanently delete. If you can no longer access the app, follow the steps on the delete account page or email us.

Long-press a message and choose Report message, or open a profile and choose Report or Block. Public moments also carry a report option. Blocking is immediate; you can review blocks in Me → Blocked people.

Yes. Memories is for adults 18 and over. Account creation asks you to confirm your age, and accounts that do not pass the gate cannot access the online community.

No. Memories has no advertising, no advertising identifier and no analytics SDK. The current version does not offer paid features or subscriptions.

Open Me → Notifications and choose Enable notifications. If notifications are denied, the same screen links to iOS Settings. You can also manage them in the iPhone Settings app.

Some message types — such as a call card, a contact exchange, or an unknown message — can be received but cannot be acted on in this version. Tap the card to see the specific explanation. Text, photos, GIFs, voice notes, gifts, greetings and system tips are supported.

Email us from the address associated with your Apple or email account. See the Privacy Policy for the rights available in your region.

Email us with what happened, the steps to reproduce it, your device model and the app version. A screenshot helps. Please do not include passwords or private message content.